Strategy

Developing breakthrough strategy starts with leveraging core user research findings and working together with clients to define empathic and customer focused solutions. Henry Rahn's successful industrial design expertise uniquely bridges research and strategy to delineate tangible and valid innovation. Henry's ability to go out into the customer environment, observe interaction and translate issues into highly valuable solutions is his proven method for defining customer driven strategy.

Henry uses workflow process efficiency coupled with "Lean Thinking's" value stream mapping to build a comprehensive vision of customer value and use within a contextual setting. For example, Henry has mapped the workflow process involved in routine blood lab testing procedures, observed lab technicians for complications and recommended product and system strategies that improve employee and test performances and create a competitive advantage.