"Enriching the quality of people's lives and impacting business metrics' through fundamental user experience research and process innovation" are the principles Henry Rahn shares with clients and bring to each of his engagements.
About Henry J Rahn
Henry has studied user experiences -- how people think and feel, make decisions, and interact-for more than 20 years. He translates his experiences and findings into executable, profitable and innovative products, effective work processes, and positive performance metrics.Henry employs cutting edge research methodologies including quantitative ethnographics, to instill contextual measures into quantitative value stream mapping, qualitative workflow process mapping, and ethnographic observations.Henry builds and directs multi-disciplined research teams to capture comprehensive snapshots of user value in their workspace and translates these opportunities for client management to use as performance enhancing workflow guides, workarea re-engineering, and product roadmap decision making tools.
Henry's industrial design, human factors, and architectural concept development background (University of Cincinnati) enables his research content to produce a more insightful and practical outcome.His focus translates actionable findings into impactful and positive user experiences and improved management performance.His experience as a project and business manager enables him to deliver projects on time and within budget.
Henry provided Midmark Corporation with strategic product definition and contextual workflow and ethnographic research of their Podiatry chair.Data collection was successfully accomplished at physician offices with a process efficiency report issued to each office quantifying potential process improvements.Usability data, together with core competency analysis, were synthesized to develop a comprehensive new product innovation definition and strategic market analysis of the podiatry market.The study established how Midmark today, defines new products and potential market opportunities.
"We hired Henry to help us research and define new product opportunities for our Podiatry product-line.What we experienced was a ground-breaking methodology for improving our ability to understand customer value and create innovative products that address Midmark's and our customer's needs.Today at Midmark, we have integrated Henry's methodologies into our market research procedures and recommend all product managers to use his method for developing specifications".
- Michael Walker, VP and GM Veterinary Division, Midmark Corporation, April 1, 2009Henry provided Crown Equipment Corporation with defining product strategy and usability research in Shanghai, China. Manufacturing, warehouse, distribution, and retail (including WalMart retail); workflow/workarea contextual analysis, equipment integration, and FTE deployment/ethnographic observation of equipment UI. The study set the stage for product Asian new product and market penetration strategy.
"A user centered designer at heart, Henry is passionate about finding the right product solution for both the customer and manufacturer. His extensive experience would make him a valued contributor to any company serious about introducing Design, Research, and Innovation into an organization that is starting to recognize it needs to get its act together to succeed in tomorrow's business climate."
- Mike Gallagher, VP of Design, Crown Equipment Corporation, November 28, 2007Together with J&J's Ortho-Clinical Diagnostics' marketing management, Henry developed the company's "ValuMetrix "process efficiency consulting business.Defined, provided, and directed their laboratory workflow/workarea contextual analysis, UX, FTE performance metrics and re-engineering/redesigning services to hospitals and private testing laboratories.
"Ortho-Clinical Diagnostics' ValuMetrix consulting group sought to enhance our capabilities and engaged Henry J Rahn.Henry worked with our consulting teams providing workflow and architectural benchmarking of customer's clinical laboratories.Henry demonstrated a level of professionalism and technical competency that enhanced our team's credibility.Henry's solution development capabilities provided workflow and architectural directions that fit the customer's needs and budgets.He provided clear plans to implement and always followed through with commitments.Henry continually provided value for his fee.His work was delivered on time and in a professional manner.He was an accomplished asset to our presentation team.We highly recommend Henry and his services."
- Jim Ellis, Director of Strategic Account/Six Sigma Black Belt, OCD/J&J, June 18, 2001
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University of Cincinnati
Henry has taught his advanced strategy and research methodologies to seniors at the University of Cincinnati's prestigious Design, Art, Architecture and Planning College.